Refund and Return Policy

1. Overview

This Refund and Return Policy governs purchases made through KOFI-operated sales channels and explains the procedures, conditions, and responsibilities relating to refunds, returns, cancellations, and customer claims.

All customer transactions, payment processing, order administration, and refund management are handled by KOFI LLC, located at 1209 Mountain Road Pl NE, Albuquerque, NM 87110, USA (EIN: 42-2947965). KOFI LLC acts as the primary customer-facing entity and is responsible for evaluating and processing refund requests.

Where applicable, KOFI SL, located at Avinguda Doctor Mitjavila 45, AD500 Andorra la Vella, Andorra (NRT: L-722276-U), may assist with product inspection, fulfillment verification, and operational support for orders fulfilled from Andorra.

2. Order Cancellations

Orders may be cancelled and refunded in full if the cancellation request is received before the order has been processed, prepared for shipment, or dispatched.

Once an order has entered the fulfillment process or has been shipped, cancellation requests may no longer be possible and the customer may instead be required to follow the return process described below.

3. Returns

Customers may request a return if:

• The product arrives damaged.

• The wrong product was delivered.

• The product received is materially different from the product ordered.

• The product has a manufacturing defect.

To initiate a return request, customers must contact KOFI LLC within 14 days of receiving the order and provide sufficient information regarding the issue, including photographs when applicable.

Products must be returned in their original condition, including original packaging whenever reasonably possible.

KOFI LLC reserves the right to deny return requests that do not meet the conditions outlined in this policy.

4. Non-Returnable Products

Due to the nature of food and beverage products, certain products may not be eligible for return once delivered, including but not limited to:

• Opened coffee bags.

• Products that have been consumed or partially consumed.

• Perishable goods.

• Products that have been altered after delivery.

• Products returned without prior authorization.

Nothing in this section limits any rights granted to consumers under applicable consumer protection laws.

5. Damaged, Defective, or Incorrect Orders

If a customer receives a damaged, defective, or incorrect product, KOFI LLC may, at its sole discretion:

• Replace the product.

• Issue a partial refund.

• Issue a full refund.

• Provide store credit.

• Offer another reasonable resolution.

Customers must notify KOFI LLC as soon as reasonably possible and provide supporting evidence of the issue.

6. Refund Processing

Approved refunds will be processed by KOFI LLC using the original payment method whenever possible.

Refund processing times may vary depending on the payment provider, banking institution, and payment method used by the customer. While refunds are typically issued promptly after approval, customers should allow a reasonable period for funds to appear in their account.

Shipping costs, customs duties, import taxes, and similar charges may not be refundable unless required by applicable law or unless the refund results from an error attributable to KOFI LLC.

7. Chargebacks and Payment Disputes

Customers are encouraged to contact KOFI LLC directly before initiating a chargeback or payment dispute with their payment provider.

KOFI LLC reserves the right to provide documentation relating to the transaction, order fulfillment, shipment tracking, customer communications, and applicable policies in response to any chargeback or payment dispute.

8. Limitation of Liability

KOFI LLC shall not be liable for delays, delivery failures, customs delays, import restrictions, force majeure events, carrier-related issues, or circumstances beyond its reasonable control.

Refund eligibility shall be determined based on the facts of each case, applicable laws, and the provisions of this policy.

9. Contact Information

For all refund, return, cancellation, and order-related inquiries, customers should contact:

KOFI LLC
1209 Mountain Road Pl NE
Albuquerque, NM 87110
United States
EIN: 42-2947965

10. Policy Updates

KOFI LLC reserves the right to amend, modify, or update this Refund and Return Policy at any time. Any changes shall become effective upon publication through KOFI's official sales channels and websites.